01Who can submit an expense claim?
Anyone on your team, on the web or from WhatsApp once their number is connected. On the web you can also file a claim for the teammate who spent it. Accountants have read-only access, so they can't submit claims.
02Does KhataPilot pay my team back?
No, KhataPilot doesn't move money. Pay the person the way you usually do - UPI, bank transfer or cash - then tap Mark reimbursed and pick the account it left from. That records the payment in Cashflow.
03What happens when I reject a claim?
It's marked rejected with your reason, if you add one, so the submitter knows what to fix. They can resubmit it and it goes back to the approvals queue as pending.
04Is a receipt required for every claim?
No, it's optional. Attach an image or PDF when submitting, or add it to a pending claim later. When there is one, approvers can preview or download it right next to the claim.
05Who can approve a claim?
Owners and admins. Staff submit claims and see their status; only an owner or admin can approve, reject or mark a claim reimbursed.
06What happens to a rejected claim?
It goes back to the member with the reason you gave - 'no receipt', for example - so they can fix it and submit again. Nothing from a rejected claim reaches the books.